> What are the shipping costs?
Shipping costs are fixed at 6.90 Euros. Shipping is free for all orders with an amount that exceeds 100 Euros.
> How is my order sent and how long does it take for delivery?
We work with the French post office (Colissimo), the Belgian International post office (Bpost), DHL and Mondial Relay for deliveries in Relay points. For most countries the delivery time varies from 2 to 8 working days.
For United States, Canada and Mexico we ship with Bpost for order under 60euros and with DHL for order over 60euros.
> May I request that delivery be made to the address I choose?
Yes, the customer may choose a billing address different to the delivery address when placing the order
> May I request delivery to a Relais point?
For delivery in France, Belgium, Luxembourg and Spain, you may request delivery to a Pack Mondial Relay point of your choice. You have 14 working days to collect your parcel.
> How do I know if my order has been shipped correctly?
After sending your order, an e-mail is sent to you automatically with shipping information and a tracking number, as well as a link that will allow you to track your package
> How can I track my package?
You will have received an e-mail with shipping information and the tracking number of your package, as well as the link that will allow you to do the tracking online
> What happens if I am not present at the moment of delivery?
In case of absence from the indicated delivery address, the postman will leave a note specifying the post office where your package will be deposited. The package will be made available the next day and for 15 days thereafter
> Is there any country where I cannot receive my order?
A priori no. Caserita.com sends its products anywhere in the world. However, there are countries that present a relatively high risk, to where Caserita.com reserves the right to choose to deliver
> How can I return a product I do not like/suits me?
All returns must be previously brought to the attention of customer service by e-mail to firstname.lastname@example.org and we will explain the procedure to follow in each case. The product must be in its original packaging, protected from transport and bear the barcode. We would appreciate an enclosed note explaining the reason for the return. (Refer to the terms of ‘returns’ in the link General Sales Conditions).
> What is the deadline for returning a product?
In this case, you have 7 days to complete the process, having previously informed customer service. The customer is responsible for paying the return shipping costs. (Refer to the terms of ‘returns’ in the link General Sales Conditions).
> If I return a product, do I get a refund?
Following our service control, payment of the returned product will be refunded. We will immediately credit the card used to pay for the product. If payment was made by other means, Caserita.com will take the appropriate actions to administer the refund, previous notification. (Refer to the terms of ‘refunds’ in the link General Sales Conditions).